SHIPPING, RETURNS
AND REFUND POLICY

Last Updated: September 3, 2026

Our commitment: We want you to feel confident shopping with Dloria. Eligible dloria.com purchases include free returns when a return is requested within 30 days after delivery.

Please read this Policy before placing an order. It explains shipping estimates, delivery issues, return eligibility, final-sale items, and refund processing.

1. Scope of This Policy

This Shipping, Returns and Refund Policy applies only to purchases made directly through www.dloria.com. Purchases made through Macy’s, Nordstrom, Target, Kohl’s, JCPenney, or another retailer or marketplace are governed by that retailer’s shipping, cancellation, return, refund, and exchange policies. Please initiate marketplace returns through the retailer where the order was placed.

Nothing in this Policy limits any consumer right that cannot be waived under applicable law.

2. Shipping Rates and Destinations

Available shipping methods, charges, and delivery estimates are displayed at checkout. Free standard shipping may be offered on eligible U.S. orders or through specific promotions. Eligible dloria.com purchases include free return shipping when the return is requested within 30 days after delivery and complies with this Policy.

We ship only to destinations accepted at checkout. We may be unable to ship to certain addresses, countries, freight-forwarding facilities, or locations subject to carrier or legal restrictions.

3. Order Processing

Most in-stock orders are processed within 1–3 business days, excluding weekends and U.S. holidays. Processing time is separate from carrier transit time. High-volume periods, promotions, weather, payment review, engraving or personalization, and product availability may require additional time.

Orders containing multiple items may ship in separate packages. You will not be charged additional standard shipping solely because we divide an order into multiple shipments.

4. Tracking and Delivery

When your order ships, we will send tracking information to the email address associated with the order. Carrier scans and delivery estimates are provided by the carrier and may not update immediately.

Certain high-value orders, including some moissanite purchases, may require an adult signature. Please monitor tracking and make arrangements to receive the package. Delivery dates are estimates unless Dloria expressly guarantees a date in writing.

5. Address Changes and Order Cancellations

Please review your shipping address before submitting an order. Contact info@dloria.com immediately if a correction is needed. We will try to help, but we cannot guarantee an address change or cancellation after an order has entered processing or fulfillment.

A cancellation request is not confirmed until Dloria approves it. Orders that have shipped cannot be canceled and must follow the return process below if eligible.

6. Shipping Delays and Product Availability

We work to meet the processing and shipping estimates shown on the Site. If we cannot ship within the promised time—or within the period required by law when no time is stated—we will provide notice and any option to approve the delay, cancel, or receive a refund required by applicable law.

If an item becomes unavailable after an order is placed, we may cancel the affected item and refund it to the original payment method. The remainder of the order may still ship.

7. Missing, Delayed, or Delivered Packages

If tracking has not updated for several business days, or a package appears delayed, contact the carrier and info@dloria.com. We may open a carrier investigation and may ask you to confirm the delivery address or provide other reasonable information.

If tracking shows “delivered” but the package cannot be located, check with household members, neighbors, building management, mailrooms, parcel lockers, and the local carrier office. Then contact us promptly. A delivery scan does not automatically determine the outcome of a claim; replacement or refund eligibility depends on the investigation, the facts, and applicable law.

Dloria is not responsible for delays caused by an inaccurate or incomplete address, a customer-requested forwarding instruction, an unavailable recipient, customs, weather, carrier disruption, or another circumstance outside our reasonable control. We will still provide any remedy required by law.

8. International Orders

International shipping is available only where offered at checkout. Delivery estimates do not include customs processing. Unless checkout expressly states otherwise, the recipient is responsible for import duties, taxes, brokerage fees, and customs charges.

An international package refused because of duties, taxes, or customs requirements may be refunded only after it is returned to Dloria, less nonrefundable shipping or carrier charges where permitted by law. Customers outside the United States may have additional mandatory cancellation or return rights.

9. Return Window

Eligible items purchased directly from dloria.com may be returned free of charge when a return request is submitted within 30 days after delivery. The item must be shipped back promptly using the prepaid return label and approved return instructions provided by Dloria.

Returns received outside the return window may be declined unless applicable law requires otherwise.

10. Return Eligibility

To qualify for a return, an item must:

·         Be unused, unworn, unaltered, and in its original condition.

·         Be free from scratches, bending, grinding, dents, discoloration caused by misuse, missing stones, perfume, cosmetics, hair products, or other signs of wear or customer damage.

·         Include all original packaging, tags, labels, certificates, accessories, and promotional materials supplied with the item.

·         Include proof of purchase from dloria.com.

·         Be returned under a valid Return Merchandise Authorization (“RMA”).

Trying on an item carefully for fit is acceptable, but wearing it for an event, extended period, or ordinary use makes it ineligible. Earrings must be unworn, and any hygiene seal or protective packaging supplied with them must remain intact.

11. How to Start a Return

Before sending anything back, email info@dloria.com with the subject line “Return Request – Order #[order number].” Include your full name, order number, email address, telephone number, item being returned, and reason for the return.

If the request is approved, we will provide an RMA number, a prepaid return shipping label at no cost to you, and return instructions. Packages sent without authorization or to an incorrect address may be delayed, refused, or returned to the sender.

Do not send a return until you receive approval. The approved return address is:

Dloria, Attn: Returns – RMA #[your number]
3784 Mission Avenue, Suite 148-324, Oceanside, CA 92058, United States

12. Return Shipping Costs

Eligible returns requested within 30 days after delivery include a prepaid return shipping label at no cost to the customer. No return-label fee or restocking fee will be deducted from the refund. Original outbound shipping charges and expedited-shipping fees are nonrefundable unless the return resulted from a Dloria error or applicable law requires otherwise.

Use the prepaid, trackable return label provided by Dloria and retain the receipt. Dloria is not responsible for a return package until it is delivered to and accepted at our return facility. Approved returns involving a verified damaged, defective, or incorrect item will also be returned at no cost to the customer.

13. Inspection and Refunds

All returns are inspected. We will email you after the return is received and reviewed. If approved, the refund will be issued to the original payment method within 7 business days after inspection.

Your bank or card issuer may require additional time—often 3–10 business days—to post the credit. Dloria does not control the financial institution’s posting time.

If an item fails inspection, we will explain the reason. Worn, altered, incomplete, substituted, or customer-damaged merchandise may be refused and returned to the customer. Any cost to send an ineligible item back may be the customer’s responsibility where permitted by law.

14. Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item arrives damaged, appears defective, is incorrect, or an item is missing, contact info@dloria.com within 5 business days after delivery.

Include the order number, a description of the issue, and clear photographs of the item, packaging, shipping label, and any visible damage. Keep all packaging until the claim is resolved.

After verification, Dloria may replace, repair, or refund the item as appropriate. Damage after delivery from wear, impact, alteration, chemicals, moisture, grinding, resizing, improper storage, or misuse is not a manufacturing defect.

15. Final Sale and Nonreturnable Items

The following are not eligible for return or exchange unless required by law or received damaged, defective, or incorrect:

·         Items specifically identified as “Final Sale” or “Clearance” before purchase.

·         Gift cards and personalized, custom-made, specially engraved, or customer-altered items.

·         Items that have been worn, resized, repaired, altered, damaged, or removed from an incomplete set, bundle, or matched pair.

Important: A regular sale price, promotional code, or sitewide discount—including a new-customer discount—does not by itself make an item final sale unless the product or offer is clearly marked otherwise.

16. Exchanges

We do not guarantee direct exchanges because inventory and sizes may change. For the fastest service, return the eligible item for a refund and place a new order for the preferred item or size. Customer Care may arrange a replacement for a verified damaged, defective, or incorrect item.

17. Sets, Bundles, and Promotional Gifts

Sets, matched pairs, and bundles must be returned complete unless Dloria approves a partial return. If a purchase included a free or promotional gift, the gift must also be returned unused and in original condition. If it is not returned, the stated or reasonable value of the gift may be deducted from the refund where permitted by law and disclosed as part of the promotion.

18. Gift Orders

Dloria does not include pricing in gift orders by default. An eligible gift may be returned under this Policy with proof of purchase. Refunds are issued to the original purchaser’s payment method unless Dloria agrees to another lawful remedy.

19. Refused and Undeliverable Packages

A package returned because of an incorrect address, refusal, failed delivery attempts, forwarding issue, or failure to claim it will be reviewed after it reaches Dloria. Any refund will be issued according to this Policy, less nonrefundable shipping or carrier charges where permitted by law. Additional shipping charges may apply if the customer requests reshipment.

20. Return Abuse and Fraud Prevention

Dloria may limit or refuse returns that reasonably appear fraudulent, abusive, altered, substituted, or inconsistent with this Policy. Examples include returning a different item, repeated excessive returns, false damage claims, tampered packaging, or attempting to return merchandise purchased from another seller. This provision will be applied consistently with applicable law. Questions may be sent to info@dloria.com