Refund policy
Return and Refund Policy
30-Day Returns
We offer a 30-day return policy for purchases made directly through Dloria.com. You must request a return within 30 days of the original order date.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with all tags and original packaging
- Accompanied by a receipt or other proof of purchase
To request a return, contact us at info@dloria.com. If your return is approved, we will provide a prepaid return shipping label and instructions for sending your item back.
Returns sent without prior authorization will not be accepted.
Macy's and Nordstrom Purchases
Items purchased through Macy's, Nordstrom, or another retail partner must be returned directly through that retailer's customer service or return portal. Dloria cannot process refunds or returns for purchases made through a retail partner.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@dloria.com. Please include your order number and photographs of the item so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns on:
- Personalized, customized, or special-order items
- Items marked as final sale
- Gift cards
- Items that have been worn, used, altered, or returned without their original packaging
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a separate order for the replacement.
European Union 14-Day Cooling-Off Period
If an order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason and without justification.
The item must be unworn, unused, and in its original condition, with all tags and original packaging. Proof of purchase is also required.
Refunds
We will notify you after we receive and inspect your return. We will also let you know whether the refund has been approved.
Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@dloria.com