Shipping policy

Shipping Policy

Last updated: September 25, 2026

Free U.S. Shipping

Dloria offers free standard USPS shipping on all orders placed directly through Dloria.com and shipped to an eligible address within the United States. No minimum purchase is required.

Free shipping applies to the original shipment only. Additional shipping charges may apply if an order must be shipped again because an incorrect or incomplete address was provided, delivery was refused, or the package was not claimed.

Processing Time

Orders are generally processed and handed to USPS within 1–2 business days after the order is placed and payment is approved.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during major promotions, holidays, unusually high order volume, severe weather, or when additional payment or address verification is required.

If we are unable to ship within the stated time, we will provide notice and any cancellation or refund option required by applicable law.

Estimated Delivery Time

Standard orders are generally shipped using USPS Ground Advantage or another appropriate USPS service. USPS Ground Advantage typically delivers within 2–5 business days after USPS accepts the package.

Delivery dates are estimates and are not guaranteed. Delivery may take longer because of weather, holidays, carrier disruptions, destination, or other circumstances outside Dloria’s reasonable control.

Processing time and carrier transit time are separate. Most orders typically arrive within approximately 3–7 business days after the order date, but this is not a guaranteed delivery window.

Tracking

Once your order ships, we will send a shipping-confirmation email containing the USPS tracking number.

Tracking information may take up to 24 hours to update after the shipping label is created or the package is accepted by USPS.

Shipping Address

Please review the shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately at info@dloria.com. We will try to update the address, but we cannot guarantee changes after an order has entered fulfillment or a shipping label has been created.

Dloria is not responsible for delays caused by an incorrect or incomplete address.

If a package is returned to us, we will contact you to arrange reshipment or another appropriate resolution. Additional shipping charges may apply when the address error was not caused by Dloria.

Signature Requirements

High-value orders, including certain moissanite jewelry purchases, may require an adult signature at delivery.

When a signature is required, someone who meets the carrier’s age requirement must be available to accept the package.

Signature requirements are used to help protect customers and may not be removed after an order has shipped.

Delayed Packages

USPS delivery estimates are not guarantees. If tracking has not updated or your package appears delayed, allow a short period for the carrier’s system to refresh and check the tracking page for service alerts.

If the package remains delayed, contact us at info@dloria.com with your order number. We will review the tracking information and help determine the appropriate next step.

Packages Marked Delivered

If USPS tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, mailbox, parcel locker, and other secure areas.

  3. Ask household members, neighbors, or building management whether they accepted it.

  4. Contact your local USPS office for delivery details.

  5. Contact Dloria at info@dloria.com if the package is still missing.

We will review the circumstances and assist with an appropriate resolution. Refunds or replacements for packages marked delivered are evaluated based on the available tracking information, carrier findings, order details, and applicable law.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us promptly at info@dloria.com.

Include your order number and, for damaged packages, clear photographs of the shipping box, packaging, and item.

Please retain all packaging while we review the issue. We may need your cooperation when submitting a carrier claim.

After reviewing the circumstances, we will provide an appropriate replacement, refund, or other resolution in accordance with applicable law.

International Shipping

Free USPS shipping applies only to eligible U.S. orders. If international shipping is available for your destination, the available shipping methods and charges will be displayed at checkout.

International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless expressly stated otherwise at checkout.

International delivery times may vary, and customs processing can cause delays.

Macy’s, Nordstrom, and Other Retail Partners

This Shipping Policy applies only to purchases made directly through Dloria.com.

Orders placed through Macy’s, Nordstrom, or another retail partner are governed by that retailer’s shipping policies, delivery options, and customer-service procedures.

Contact Us

For shipping questions, contact:

Trade name: Dloria Fine Jewelry
Legal business name: Dloria, Inc.
Phone: 888-639-5799
Email: info@dloria.com
Physical address: 3784 Mission Ave, Suite 148-324, Oceanside, CA 92058, United States