TERMS AND CONDITIONS

Effective date: July 30, 2026

Please read these Terms carefully. By accessing dloria.com, creating an account, or placing an order directly with Dloria, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Site or Services.

These Terms and Conditions (“Terms”) form a binding agreement between you and Dloria, Inc., a California corporation (“Dloria,” “we,” “us,” or “our”), and govern your access to and use of dloria.com and any related online services operated by Dloria (collectively, the “Site”), including direct purchases made through the Site.

1. Eligibility and Acceptance

You must be at least the age of majority in your place of residence to make a purchase or enter into these Terms. If you allow a minor to use the Site, you are responsible for that minor’s use.

You may use the Site only for lawful purposes and in compliance with these Terms and all applicable laws. These Terms apply to Site visitors, account holders, customers, reviewers, and others who access or use the Site.

2. Site Access and Accounts

You may browse the Site without an account. If you create an account, you agree to provide accurate, current, and complete information; keep your login credentials confidential; and promptly notify us of suspected unauthorized use.

You are responsible for activity conducted through your account to the extent permitted by law. We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

3. Products, Materials, and Product Information

We make reasonable efforts to describe and display our jewelry accurately. Product colors, scale, proportions, finish, and appearance may vary because of screen settings, photography, lighting, manufacturing tolerances, and the natural characteristics of gemstones, pearls, metals, or other materials.

Product names, photographs, measurements, stone weights, metal descriptions, and other specifications are provided for identification and shopping convenience. Where a product page identifies a total carat weight, equivalent weight, stone grade, metal composition, plating, vermeil, or finish, the description on that product page controls.

Jewelry dimensions and fit are approximate unless expressly stated otherwise. Customers should review product measurements and sizing information before purchase. We may improve or modify a product while preserving its essential design and value, provided the change is not materially misleading.

Some people may be sensitive to certain metals or finishes. Discontinue wearing an item if irritation occurs. Product-care instructions are available on the Site and should be followed to help preserve appearance and finish.

4. Orders and Order Acceptance

Your order is an offer to purchase. An automated order confirmation acknowledges receipt but does not mean we have accepted the order. We accept an order when we ship the product or otherwise expressly confirm acceptance.

We may reject, limit, hold, or cancel an order before shipment for legitimate reasons, including product unavailability, pricing or description errors, suspected fraud, unauthorized resale, payment failure, address problems, duplicate orders, or legal restrictions. If we cancel a paid order, we will issue a refund to the original payment method.

We may limit quantities purchased per person, household, account, payment method, billing address, shipping address, or order. Products purchased from the Site are intended for personal use unless Dloria approves otherwise in writing.

5. Prices, Promotions, Taxes, and Errors

Prices are shown in the currency selected on the Site and may change without notice. The price charged is the price displayed at checkout when the order is submitted, subject to correction of obvious errors and applicable law.

Taxes, shipping charges, duties, and other lawful charges, if any, will be shown at checkout or collected as required. International customers are responsible for import duties, customs fees, and taxes imposed by the destination country unless checkout expressly states otherwise.

Discounts, promotional codes, gifts with purchase, free-shipping offers, and other promotions may have separate conditions and may not be combined unless stated. Promotions have no cash value and may be changed or ended prospectively.

If a price, promotion, availability statement, product description, or other information is materially incorrect, we may contact you for instructions or cancel the affected order and refund any amount paid.

6. Payment

You authorize Dloria and its payment processors to charge the payment method you provide for the full amount shown at checkout. You represent that you are authorized to use that payment method and that the billing information is accurate.

Payment processing may be provided by third parties, including Shopify and payment providers offered at checkout. Their separate terms and privacy practices may apply. Dloria does not directly store complete payment-card numbers.

7. Shipping, Delivery, and Delays

Shipping methods, estimated processing times, delivery estimates, costs, and geographic restrictions are described at checkout or in our Shipping Policy. Delivery dates are estimates unless we expressly guarantee a date in writing.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if you discover an error. We cannot guarantee changes after an order enters fulfillment.

We may use third-party carriers. Except where applicable law provides otherwise, risk of loss passes to you when the package is delivered to the shipping address provided with the order. If tracking shows delivery but you cannot locate the package, contact us promptly so we can help investigate.

If we cannot ship within the time promised—or within the time required by law when no time is stated—we will provide any notice, cancellation option, consent request, or refund required by applicable law.

8. Returns, Refunds, and Damaged Items

Direct purchases from dloria.com are governed by the Return & Refund Policy in effect when the order is placed. The policy explains eligibility, the 30-day return window, required condition and packaging, Return Merchandise Authorization requirements, final-sale exclusions, damaged or incorrect item reporting, return shipping, inspections, and refund timing.

Policy: Dloria Return & Refund Policy and Shipping Policy

A returned item may be refused if it does not meet the applicable policy, including if it is worn, altered, damaged after delivery, missing required packaging or tags, or received outside the return window, except where applicable law requires otherwise.

9. Gift Cards

Gift cards, if offered, are subject to any terms disclosed at purchase and applicable law. Gift cards are not redeemable for cash except where required by law, are not replaceable if lost or stolen without satisfactory proof of purchase, and may not be used for unauthorized resale or unlawful activity.

10. Orders Through Retailers and Marketplaces

These Terms govern direct use of the Site and direct purchases from dloria.com. Purchases made through Macy’s, Nordstrom, Target, Kohl’s, JCPenney, or another retailer or marketplace are also governed by that retailer’s checkout, shipping, return, refund, exchange, and dispute policies. If a retailer’s policy conflicts with a Dloria Site policy for an order placed through that retailer, the retailer’s policy controls for that order.

Questions about payment, order changes, returns, refunds, exchanges, or account issues for a marketplace order should generally be directed first to the retailer through which the order was placed.

11. Intellectual Property

The Site and its content—including the Dloria name and marks, logos, product names, jewelry designs to the extent protected, photographs, videos, text, graphics, page layouts, and software—are owned by or licensed to Dloria and are protected by intellectual-property laws.

Dloria grants you a limited, revocable, nonexclusive, nontransferable right to access and use the Site for personal, noncommercial shopping purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, scrape, data-mine, train artificial-intelligence systems on, or commercially exploit Site content without our prior written permission, except as permitted by law.

12. Reviews, Photos, and Other Submissions

If you submit a review, photo, video, comment, feedback, idea, or other content (“User Content”), you represent that you own or control the necessary rights; the content is accurate based on your honest experience; and it does not violate law, privacy, publicity, intellectual-property, or other rights.

You grant Dloria a nonexclusive, worldwide, royalty-free, sublicensable license to host, reproduce, display, adapt for formatting, distribute, and otherwise use User Content in connection with operating, improving, and marketing Dloria and its products, subject to applicable law and our Privacy Policy. This license continues for content already used in published materials, but you may ask us to stop future uses by contacting us.

We may moderate or remove User Content that we reasonably believe violates these Terms, is fraudulent, contains personal information, is unrelated to the product, or is otherwise unlawful or inappropriate. We are not obligated to publish every submission.

13. Prohibited Conduct

You may not use the Site to violate law or third-party rights; submit false or misleading information; impersonate another person; commit fraud; transmit malicious code; interfere with Site security or operation; gain unauthorized access; harvest personal information; send spam; evade purchase limits; or use automated systems to scrape, crawl, copy, or burden the Site without written permission.

You may not use Dloria products, content, or services for unlawful resale, counterfeiting, deceptive advertising, or any activity that misrepresents an affiliation with Dloria.

14. Third-Party Services and Links

The Site may integrate or link to third-party services, websites, social networks, payment methods, tracking tools, or applications. Dloria does not control and is not responsible for third-party content, availability, security, or practices. Your use of a third-party service may be governed by that provider’s terms and privacy policy.

15. Privacy and Communications

Our collection, use, and disclosure of personal information is described in our Privacy Policy. By using the Site, you acknowledge that policy.

Policy: Dloria Privacy Policy

If you subscribe to marketing email or text messages, separate consent disclosures and messaging terms may apply. Consent to marketing is not a condition of purchase. You may unsubscribe using the instructions in the message, although we may still send nonmarketing communications about orders, accounts, security, or legal matters.

16. Disclaimer of Site Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ITS ONLINE FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DLORIA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

THIS SECTION APPLIES TO THE SITE AND ONLINE SERVICES. IT DOES NOT ELIMINATE ANY EXPRESS PRODUCT PROMISE MADE BY DLORIA OR ANY IMPLIED WARRANTY, CONSUMER REMEDY, OR OTHER RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLORIA AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DLORIA’S AGGREGATE LIABILITY FOR A CLAIM RELATING TO A DIRECT PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID DLORIA FOR THE PRODUCT GIVING RISE TO THE CLAIM. FOR A CLAIM RELATING ONLY TO USE OF THE SITE, DLORIA’S AGGREGATE LIABILITY WILL NOT EXCEED $100.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR PERSONAL INJURY TO THE EXTENT SUCH EXCLUSIONS ARE PROHIBITED. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Dloria and its affiliates, officers, directors, employees, and agents from third-party claims, damages, liabilities, and reasonable costs arising from your unlawful misuse of the Site, your material breach of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim results from Dloria’s own conduct.

19. Events Beyond Reasonable Control

Dloria is not responsible for delay or failure caused by events reasonably beyond our control, including severe weather, natural disaster, fire, epidemic, labor disruption, carrier interruption, utility or telecommunications failure, cyberattack, government action, civil unrest, war, or supply-chain disruption. This section does not excuse obligations that cannot be excused under applicable law, including required refunds.

20. Suspension and Termination

We may suspend or terminate access to the Site if we reasonably believe you violated these Terms, created risk or legal exposure, or engaged in fraudulent, abusive, or harmful conduct. Provisions that by their nature should survive termination—including ownership, disclaimers, limitations, indemnification, governing law, and dispute provisions—will survive.

21. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, and by applicable federal law.

Except where applicable consumer law allows or requires otherwise, any court proceeding arising from these Terms or direct use of the Site must be brought in the state or federal courts located in San Diego County, California, and each party consents to their jurisdiction. Either party may bring an eligible individual claim in small claims court. Nothing in these Terms limits non-waivable consumer protections available in your place of residence.

22. Changes to These Terms

We may update these Terms prospectively to reflect changes in law, business practices, products, or Site features. The revised version will be posted on this page with a new effective date. Material changes will not retroactively reduce rights relating to an order already accepted unless required by law or agreed by you.

Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms. The terms in effect when you submit an order will govern that order unless a later change is required by law.

23. General Provisions

These Terms, together with policies expressly incorporated by reference and any order-specific terms shown at checkout, are the entire agreement between you and Dloria regarding the Site and direct purchases.

If a provision is found unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Dloria may assign them as part of a merger, reorganization, sale of assets, or other lawful business transfer.

Section headings are for convenience only. The words “including” and “includes” mean “including without limitation.” Electronic records and signatures may be used in connection with the Site and transactions to the extent permitted by law.

24. Contact Information

Questions about these Terms or a direct Dloria order may be sent to:

Dloria, Inc.
3784 Mission Avenue, Suite 148-324
Oceanside, CA 92058, United States
Email: info@dloria.com
Phone: (888) 639-5799

 

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